Bad reviews are always the biggest headache for Amazon sellers.
Even one 1-star review showing on the first review page can drag your sales down like nightmare...
Let me share with you the 5 golden steps we follow to make all negative reviews disappear from our product listings!
These 5 steps work 100% every time!
Step 1: Check the Review Carefully
Don't panic when you saw a new 1 star review.
Take a deep breath and read that review carefully. Think about these 3 questions:
- Is this review from your competitor or a real buyer?
- What makes the buyer unsatisfied?
- Did he/she say anything against Amazon's ToS?
Step 2: Report to Amazon Seller Support
Sometimes you could find buyers talking about issues not related to your product quality in their reviews, like slow shipping, or using dirty words that are against Amazon's ToS.
If that is the case, you could simply contact Amazon seller support to get the review removed.
If you find the review was written by an evil competitor instead of a real buyer, you can report this issue to Amazon seller support too. However, the chance of getting it removed is very low, unless you have strong evidence to prove this review was from a competitor.
If you didn't manage to get the competitor's review removed, you can jump to step 4 directly.
Most of the cases, negative reviews are from real buyers. In order to get those reviews removed, we must contact the buyer directly.
Step 3: Contact the Buyer by Personal Email
In order to contact the buyer, we need to find out his/her contact info first.
You can use zontools to extract that buyer's personal email. Then contact him/her directly. They are the only provider we found so far which can extract any buyer's personal email with a 100% success rate.
We have a detailed guide here to teach you how to match reviews with orders and contact buyers effectively for reviews removal.
Sometimes we even managed to have the buyer change it from a 1-star to a 5-star review using this method!
Step 4: Reply to The Review
If you closely follow the steps we take to contact buyers, you have a high chance to get that bad review removed.
If not, please reply to that review immediately to show your proactive customer service. Then quickly move to step 5.
Step 5: Get Someone to Remove for You
Expertsroundup is offering a review removal service.
We have been testing their service for a while and the review removal success rate is about 50%.
If they didn't manage to get your bad review removed after 14 days, they will refund you. Feel free to try it out yourself.